Also, in 2021 Everest named Atento as a star performer Gartner named the company as a leader in the 2021 Gartner Magic Quadrant. In 2019, Atento was named one of the World's 25 Best Multinational Workplaces and one of the Best Multinationals to Work for in Latin America by Great Place to Work®. Atento's shares trade under the symbol ATTO on the New York Stock Exchange (NYSE). Atento's clients are mostly leading multinational corporations in sectors such as telecommunications, banking and financial services, health, retail and public administrations, among others. Atento has over 400 clients to whom it offers a wide range of CRM BPO services through multiple channels. Since 1999, the company has developed its business model in 13 countries where it employs approximately 140,000 people. Atento is also a leading provider of nearshoring CRM BPO services to companies that carry out their activities in the United States. This is a tendency we can only believe will continue over the coming months and years," concludes Wesley.Ībout Atento Atento is the largest provider of customer relationship management and business process outsourcing ("CRM BPO") services in Latin America, and among the top five providers globally. "What we are seeing is that in the wake of the pandemic, companies are looking for service providers that can guarantee flexibility, agility and security. Atento advised and guided us throughout that journey", adds Mark. "The nature of the pandemic, and the rate at which we began to see that digitalization and seamless customer experience were becoming a key requirement for the end-customer, made us look at more innovative and effective ways of connecting with consumers. Indeed, although initially starting with customer service over email, the project was quickly expanded in scope to include chat, and by the end of the year it encompassed voice capabilities, as well, offering GameStop's customers a quicker way to receive customer service. "In just a few weeks, we were able to get the project up and running by moving it to Guatemala, where the pandemic was not yet so prevalent", explains Wesley O'Brien, VP of Sales, Atento. Faced with this unexpected happening, GameStop approached Atento to see if it could help. Our service provider at that time could not find a workaround, meaning that we needed to find an alternative solution rapidly", recounts Mark Qualls, VP US Operations, GameStop. "In April, we were suddenly left without a considerable number of our customer service agents, who were unable to access their place of work due to the pandemic.
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